difference between

1.    Distinguish between Guest Ledger & City Ledger


Guest Ledger
City Ledger
1
Refers to the set of guest accounts that correspond to registered guests or guests who have sent advance deposits.
Refers to the set of non guest accounts. For eg., if a guest account is not settled in full on check out the balance is transferred to the accounting division for collection.
2
Corresponds to registered or guests reserved for future
May or may not account to registered guests
3
Records all financial transactions of a guest.
Contains Credit card payment accounts, Company accounts, direct billing accounts, accounts of guests stayed earlier due for collection.
4
Also referred to transient ledger, front office ledger or rooms ledger.
It is also called Non guest ledger.
5
Maintained at front office
Maintained by accounting division (back office


2.    Distinguish between Guest Account & Non guest Account


Guest Account
Non Guest Account
1
Record of all financial transactions that occur between the guest and the hotel when they guarantee a reservation or they are registered at the Front Office
Refers to all in house charged privileges extended to local businesses or agencies for eg. Banquets & conferencing facilities. These are also created when a former guest fails to settled his bill at the time of departure & the onus to retrieving the balance amount shifts from Front Office to Accounts Dept.
2
These are compiled on a daily basis.
Billed on a monthly basis.
3
Front Office is responsible for its maintenance
Bank office or Accounts Dept takes toe responsibility of account settlement.


3.    Distinguish between Voucher & Folio


Voucher
Folio
1
It gives details of a single transaction to be posted at the Front Office. For Eg. A florist or a gift shop might not have provision of posting a particular transaction into a registered guest account. They can send use voucher to notify the FO of guest charge privileges that need posting.
Refers to the statement of all transactions (debits & credits) affecting the balance of a single account. This may include all non guest or guest accounts.
2
It gives all the information about the transaction gathered at the source of transaction.
This gives details of all the transactions under a particular account. All transactions that increase or decrease the balance.
3
It can be safely said that the voucher accounts for a single posting.
Whereas a folio lists out all the postings in an account.
4
Types of Vouchers are cash vouchers, charge vouchers, transfer vouchers, allowance vouchers & paid-out vouchers.
Some of the types of Folios are Guest folios, Master folios, Non-guest or Semi Permanent Folios, Employee Folios, Room folios & Incidental folios.




4.    Distinguish between Account Correction & Account Allowance


Account Correction
Account Allowance
1
This is used to resolve a posting error on a folio.
This is used to decrease in a folio balance for purposes such as compensation for poor services or rebates for coupon discounts.
2
This is utilized to resolve an error that is detected before the night audit.
This is made when an error is detected after the night audit
3
This may or may not require managerial approval.
This requires managerial consent and should be properly documented.


5.    Distinguish between Cash Bank & Net Cash Receipts


Cash Bank
Net Cash Receipts
1
It is an amount of cash assigned to cashier so that he can handle the various cash transactions in shift.
These are the amount of cash, cheques & other negotiable items in the cashiers’s drawer minus the initial cash bank plus advances.


6.    Distinguish between Cash Advance & Due Back


Cash Advance
Due Back
1
It is an amount of cash paid by the cashier on behalf of the guest for some expense such as taxi fare etc.
A Due Back occurs when a cashier pays out more than he or she receives. This can happen when a cashier accepts many checks and large bills during a shift.


7.    Distinguish between Floor Limit & House Limit


Floor Limit
House Limit
1
A floor limit is the maximum amount in the credit card charges the hotel can accept without requesting special authorization from the credit card company on behalf of a credit card holder
A House limit on the other hand a property’s internal limitations established by the front office. This is the maximum limit on the amount, which the guests can charge to their accounts without partial settlement.




8.    Distinguish between Upselling & Upgrading


Upselling
Upgrading
1
Upselling refers to the efforts of reservations & the front desk agents to be able to sell a higher priced room to a guest who might have come with a concept of hiring a comparatively lower category room.
Upgrading on the other hand refers to moving a reservation or in house guest to a better accommodation or a class of service owing to his status / prestige or in a bid to make up for any error made by the hotel.
2
Upselling leads to revenue generation for the hotel.
There is no revenue generation for the hotel on upgradation.
3
Upselling requires skills like salesmanship & good communications
Upgrading doesn’t require such skills


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