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Showing posts from August, 2012

Daily briefing-SOPs

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Bar sequence of service-SOPs

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Indian wines

Just about 60 years back there was nothing worthy about Indian grapes, what to talk about Indian wines. A lot of raisins and grapes were imported from Afghanistan in India. There was a notion that grapes can only grow in extreme cold climates has now been proved wrong. There is a riot of variety and succulent sweet grapes available in abundance in India. The wine making is still in its infancy. Indian wines have a great future because most of the grapes are of seedless variety. Surprisingly they have high sugar content.

Indian white wines of medium dry variety are quite interesting and can be compared with International standards of standard quality wines, but red wines are yet to prove their worthiness.
Most of wine producing areas are near foothills of Vindhyachal or Deccan plateau like Andhra radesh, Karnataka, Maharashtra and Goa.
Indian Wine Regions
a.    Champhai
The Champhai wine region is located in Mizoram, the most southerly of the Seven Sister States of eastern India.  The state…

wines of newzealand, chile, south africa, algeria, china

New Zealand comprises two islands — North Island and South Island. The North Island is on the same latitude as Tasmania, The most quality producers are based in North Island as wine industry was founded there. Most producers are based around Auckland area. The North Island climate is warmer and wetter than South Island. The North Island producers buy their grapes from important vineyard areas of Hawkes Bay and Gisborne, Bay of Plenty and Kumeu.
The South Island has cooler climate with lower rainfall. The South Island is also home to many producers too famous one being Cooks (owned by Corbans), one ofNewZealand first wine exporters. In South Island Vineyards are sited in Marlborough, Nelson, Canterbury and Central Otago.
Vines were first introduced and planted in the year 1819 at Kerikeri in the Bay of Islands but it is not certain whether or not wine was made from them. Australia's wine Industry founder James Busby planted vineyard in 1832 from which wine was produced.
Until recently…

Australia wines

Australia in terms of wine making is pretty young and new in the field. Captain Arthur Philip, first Governor of New South Wales, in 1788 planted the first vines. He took help of French prisoners of war whom he brought from England. They had fair amount of knowledge of wine making. Australia viticulture owes most to James Busby, a teacher in an orphanage. He collected 20,000 cuttings of 678 varieties of vine in 1834 and planted the same in Victoria, near Melbourne and in South Australia.
The revolution in quality terms has been immense. Australia can now boast of world's most talented and knowledgeable wine makers.
Australia's best wines are named after the grape they are made from, known as varietal wines.
Many of wines are known by generic names like Hock, Claret, Burgundy etc.
1.    Dry white - Chardonnay, Rhine Riesling, Muscat, Chenin blanc, Semi lion, Gewurztraminer, Sauvignon blanc.
2.    Sweet White- Muscat, Riesling
3.    Red - Cabernet Sauvignon, PinotNoir, Merlot, Shiraz,…

USA wines

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American wine has been produced for over 300 years. Today, wine production is undertaken in all fifty states, with California producing 89 percent of all US wine. The United States is the fourth largest wine producing country in the world after France, Italy, and Spain. The North American continent is home to several native species of grape, including Vitis labrusca, Vitis riparia, Vitis rotundifolia, Vitis vulpina, and Vitis amurensis, but it was the introduction of the European Vitis vinifera by European settlers that led to the growth of the wine making industry. With more than 1,100,000 acres (4,500 km2) under vine, the United States is the sixth most planted country in the world after France, Italy, Spain, China and Turkey. North America's history of wine making dates back to 1521, when invading Spaniards planted the first vines. Wines have been produced in California since late 18th century. In California the grape vines were first planted by Spanish missionaries in San Diego.…

reservation in restaurant

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Basic steps for a reservation
NameNumber of guestsDateTimeSpecial occasion eg. birthdaySpecial requirementsContact number

Special Requirements
Table by the windowTable of 10HighchairAllergies eg. GarlicBottle of champagne on arrivalWheel chairBirthday cakeAnniversary cakePersonalized menuPrivate room


DIALOG 1

MAKING A RESTAURANT RESERVATION

Restaurant Manager: Can I help you?
Guest :Yes. Could I make a reservation for tomorrow evening?
Restaurant Manager: Just one moment please. For what time?
Guest: Eight  o’clock. There are four of us.
Restaurant Manager: That’s fine. Could I have your name, please?
Guest : Yes, it’s Patterson. That’s P-A-T-T-E-R-SO-N.
Restaurant Manager: And could I have your telephone number?
Guest :Yes, it’s 012-744-2558.
Restaurant Manager :Alright, Mr. Patterson. That’s four people for eight pm tomorrow.
Guest: Thank you very much we look forward to it. Good bye!
Restaurant Manager:  You are most welcome, Good bye.

DIALOG 2



WALK IN GUESTS NO RESERVATION
Restaurant Manager: …

a la carte sequence of service-SOPs

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Indian hospitality industry

The food and beverage industry in India traces its roots to the traditional community feasts and the movement of people on pilgrimage thousands of years ago. Most people were on the move primarily for preaching religion and hunting. During those days, people took shelter under trees when they were away from their homes and depended on natural sources for their food. Their lives were endangered by wild animals and wayside robbers, which forced them to look for a place that assured them safety, accommodation, and food. Dharamshalas and chatrams came up to protect the lives of travelers form the animals and robbers. These were buildings where travelers could stay free of cost. The travelers were also provided stables and sheds for horses and bullocks carts, respectively, free of charge. They were given food and accommodation at no cost during the rule of king.
The barter system of transaction was slowly introduced and this system motivated people to travel for trade, mainly of livestock…

sales control in hotels

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The Goals of Sales Control Control is defined as a process used by managers to direct, regulate, and restrain the actions of people so that the established goals of an enterprise may be achieved. Revenue control is clearly an important goal of sales control, but it is not the only one. There are at least two others. A second goal of sales control is to optimize the number of sales—to undertake those activities that are likely to maximize the numbers of sales or customers. A third goal of sales control is to maximize profit. Profit maximization requires two essential activities: pricing products properly and selling those products effectively. 1. Optimizing number of customers 2. Maximizing profit 3. Controlling revenue I. Optimizing number of sales: Assuming that there are sufficient numbers of potential customers available within a reasonable distance from a particular restaurant—that is, that the target market is large enough—there are certain steps that can be taken to maximize the …